Authenticity & Refund Guarantee

At Open Vault we want you to be confident and happy with your purchase.

We thoroughly inspect our pieces and make use of a panel of reputable authentication service providers as required, including but not limited to Entrupy, Real Authentication and more.

Our focus is to offer 100% authentic and genuine items and to provide you with a full money back guarantee on authenticity for added peace of mind when purchasing your luxury pieces from us.

Please note we do not consider an item which has been repaired, tailored, or altered in any way to be declassified as Authentic, although if we are aware of an alteration then we will declare this on the tag or in the description.

If an item is found not to be authentic and we represented it otherwise, please contact us immediately.

We may ask that such a claim be made in writing and supported by a reputable authentication provider’s documented certificate / findings.

At our discretion we may seek to confirm such findings with another authentication provider before making a final determination on whether a refund application is valid.

If we find in your favour we will refund the item's full purchase price.

We encourage everyone to look for good deals but to only buy authentic goods from reputable sellers like us.

We provide you with risk free confidence and peace of mind when selecting your next designer luxury piece.